Refund Policy
At BAISI, we highly value every customer and strive to deliver a pleasant and worry-free shopping experience. We understand the inconveniences of online shopping, so we always aim to provide first-class service to ensure you enjoy every purchase with confidence.
BAISI offers a 30-day return guarantee. If you are unsatisfied with your purchase, you may contact us for return, refund, exchange, or order cancellation services.
⚠️Important Return Address Notice
The address printed on your original package cannot be used for returns. Any packages returned to this address will be destroyed directly. Please contact our customer service to obtain the correct official return address before sending back any items.
How to Apply for a Return or Refund
1. If you receive defective, damaged, or incorrect items, please contact us via email within 30 days after delivery. Please send detailed item descriptions, problem photos, or videos to our official email: aftersales@www.baisiwig.com to speed up application processing.
2. Our support team will reply to your inquiry within 1 business day.
3. If your return request is approved, please send back the items
according to our instructions and provide valid return proof, including the tracking number and return receipt.
Return Terms & Conditions
1. All returned items must be unworn, unwashed, uncut, and unstyled. Items must be free of makeup, deodorant, or any wear marks, and must be returned with original intact packaging.
2. Incorrectly delivered items will be disposed of after receipt. We reserve the right to decline any return application at our discretion, including but not limited to the following situations:
- Abnormal or excessive return records, or returns of worn, modified, washed, damaged, incomplete, or used items.
- Potential fraudulent behavior or suspicious criminal activity.
In such cases, our team will contact you to discuss and resolve the issue, or suspend service if necessary. We aim to support every customer fairly while ensuring a safe and comfortable shopping environment for all global users.
3. We recommend returning packages viatracked your local post. BAISI is not responsible for lost or stolen return shipments. No refund will be issued without valid receipt and delivery confirmation.
Return Label Policy
US customers
Return labels are available. Please select **Free Shipping + Return Label** at checkout.
No free return label will be offer if you do not pay the return label during checkout.
Non-US customers
Return labels are not available. You are fully responsible for your own return shipping fees.
Refund Processing Time
Once we receive and inspect your returned package, we will initiate your refund. Refunds will be processed within 1–3 business days and automatically credited back to your original payment account.
Order Cancellation Policy
You may cancel or modify your order within 2 hours after payment, before your order is packed and processed in our warehouse.
Contact Us
For any questions or concerns, We will reply to all emails within 1 business day.
Email: aftersales@www.baisiwig.com
aftersales1@www.baisiwig.com
Whatsapp: +86 191 2400 9916
+86 173 7584 1886
BAISI Hair reserves the final right of interpretation for all policies listed on this page.